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Full-time Email Us Mandarin Customer Service

at J-k Network Services in Makati City
Published at Jan 06, 2022

COMPANY PROFILE: One of the biggest BPO companies, that provide the most innovative tech experience from all over the world. They provide world-class services and facilities
Position: Mandarin Customer Service
Type of job: Voice
Industry: Online Gaming Company
Location: Makati City
Salary: P40,000-P50,000
Schedule: Shifting
Benefits: Free Accommodation, Free meals, and Allowances, Government-Mandated Benefits, 13th-month pay
Work Set-up: on site

JOB DESCRIPTION
• To timely reply to customers’ inquiry via chat and phone
• To closely trace issues and make sure they are properly handled
• To communicate well with related dept. for all general issues
• To inform customers important info such as product/feature release, promotion or maintenance
• To collect VOC and closely follow them up
• Other assignments or supports requested by the dept. head, e.g. Game/ Back office testing or records of working activities
RECRUITMENT PROCESS:
• Initial interview
• HR Interview
• Final Interview
• Job Offer

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Published at Jan 06, 2022
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