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Full-time Email Us Mandarin Customer Relations

at J-k Network Services in Makati City
Published at Jan 06, 2022

Company Profile: One of the best regional Business Process Outsourcing (BPO) service providers by offering exceptionally strategic, efficient, and secure horizontal BPO services to off-shore and near-shore ecommerce companies.
Position: Mandarin Customer Relations
Location: Makati City (Office based)
Schedule: Shifting Schedule with 2 days off per week
Industry: BPO/Online Gaming
Salary: Negotiable
Benefits: Will be discussed by the company
Languages: Mandarin and English

REQUIREMENTS:
• Candidates must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
• Fluency (written and spoken) in Mandarin. (At least 45-70 WPM)
• Excellent Verbal and Communication Skills
• Willing to work in rotational / shift schedule
• Fresh graduates/Entry level applicants are encouraged to apply
RESPONSIBILITIES:
• Ensures that basic CS functions are performed
• Serves as a liaison between the customer and various departments
• Actively engage with customers by attending efficiently to their inquiries and concerns via Chat/ Email / Phone
• Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.

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