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Full-time Email Us Mandarin Service Desk

at J-k Network Services in Manila
Published at Jan 06, 2022

Company Profile: The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world.

Position: Mandarin Service Desk
Location: Taguig City, Quezon City, Alabang (Depends on the company)
Schedule: Dayshift | Should be open for Shifting Schedule as well if needed
Industry: Global Contact Center | BPO Company
Salary: P 70,000 - P 100,000 (Negotiable)
Benefits: Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.

REQUIREMENTS


• Preferably Bachelor’s degree graduate
• Excellent English communication skills both in written and oral
• Proficient in Mandarin Language
• Technical Support background is a plus but not required

JOB DESCRIPTION


• Bilingual resource that can provide support and can perform tasks either in other languages and English language.
• Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
• This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
• Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management and request for service.
• Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
• Be able to facilitate Critical Incident Management.
• Will also be tasked to do quality audits and translations.

Recruitment Process:
• Initial Interview (Phone Interview)
• Language Assessment
• Hiring Manager Interview
• Job Offer

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