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Full-time Email Us It Helpdesk Specialist • Temporary Wfh

at Transec Bpo Solutions Inc. in Metro Manila
Published at Jan 13, 2022

WHY APPLY FOR THIS POSITION?
• Blended work setup (temporary)
• Fixed working schedule with work-life balance
• Great working environment with tight-knit team
⠀⠀⠀⠀⠀⠀
JOB OBJECTIVE
To assist in the overall IT help desk support of the internal team.

ESSENTIAL JOB FUNCTIONS
• Perform troubleshooting and provide a technical resolution regarding hardware and software issues
• Respond and resolve IT-related inquiries, requests, or concerns through a ticketing system.
• Update database records and process account creation for new hires, terminations, and other status changes in employees.
• Assist with the employee knowledge base and usability of software resources. This also involves updating and managing software documentation.
• Control consistency of internal IT systems and processes through audits.
• Run audits on licensing and software account management.
⠀⠀⠀⠀⠀⠀
SKILLS & QUALIFICATIONS
• Bachelor’s degree in any IT related field.
• Minimum 3 years of experience in an IT support role.
• Required knowledge in IT support, software account management administration, and data security.
• Have excellent verbal and writing skills in English.
• Willing to work on night shift.
⠀⠀⠀⠀⠀⠀
Send your updated resume to careers@transecbpo.com

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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