Customer Service Rep • Local Account • Dayshift
at
Transec Bpo Solutions Inc.
in Metro Manila
Published at Jan 15, 2022
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
• Temporary WFH
• Represent one of the top leading brands in PH
• Day shift & local account
• Fixed work schedule
• Great working environment with tight-knit team
JOB OBJECTIVE
To assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.
ESSENTIAL JOB FUNCTIONS
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.
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SKILLS & QUALIFICATIONS
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.
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Send your updated resume to careers@transecbpo.com
DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.
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