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Home-based Email Us It Support Engineer

at Webcreek (Anywhere)
Published at Jan 17, 2022

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Are you an experienced IT Support Engineer interested in joining a diverse team at one of the world’s leading IT companies?

Then your opportunity has arrived!

WebCreek is hiring an IT Support Engineer to ensure smooth technical operations, deliver high-quality results, and provide continuous system improvements.

What You’ll Do

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask targeted questions to quickly understand the root of any problem
  • Attend in-person and/or virtual meetings with employees to analyze, troubleshoot, and diagnose technical issues
  • Actively update, maintain, and monitor all aspects of computer networks
  • Install and configure computer systems and applications within the company
  • Respond to employee inquiries and assist in troubleshooting and resolving technical issues
  • Properly escalate unresolved issues to the relevant internal teams
  • Complete detailed reports that list technical assistance requests, the steps taken to resolve them, and the specific dates/individuals involved
  • Assist management with creating training materials that pertain to computer troubleshooting and use
  • Act as the initial point of contact for all computer and system-related concerns from clients or WebCreek employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Who you are

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field
  • 1+ years work experience as an IT support specialist or analyst
  • Knowledge of software and hardware products, as well as problem-solving/troubleshooting skills
  • Experience working with computers and applications in a networked environment
  • Familiarity with network monitoring software
  • Familiarity with MS and Azure fundamentals
  • Excellent spoken and written English

What We Offer

  • Full-time position in a quickly growing company
  • Competitive salary with regular revisions and career advancement opportunities
  • Many great programs and benefits
  • In-house IT, English, and other trainings and certifications
  • Flexible work environment, with an open-door management policy
  • International team with opportunities to work in different countries
  • Remote opportunity based anywhere in the Philippines

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