Technical Support Engineer

at Blue Doughnut in Southern Mindanao
Published at May 11, 2022

JOB DESCRIPTION:
As a full-time support engineer, you will provide first contact resolution of help desk calls that relate to desktop and system support and assist customers remotely with the ability to triage and remedy issues on a first call resolution. This role includes coordination with tier 2 field operations team and management personnel.
DUTIES AND RESPONSIBILITIES:
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Conducts initial assessment, triage, research and resolution for support incidents and requests regarding the use of application software products and / or infrastructure components.
Troubleshoot basic LAN switching technologies, infrastructure services and infrastructure maintenance.
Manage and administer user identity and cloud applications focused on Office 365 and Active Directory.
Support Microsoft Server and Cloud-based solutions.
Execute against established Service Level Agreements (SLAs).
Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries.

QUALIFICATIONS:
Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
Candidates must also have logical problem solving and communication skills and the ability to work in a team environment.
Ability to multitask (take calls, send emails, perform remote sessions with clients, etc.)
Experience in IT support helpdesk, email or chat.
1+ years of experience working in a Windows / Mac environment.

GOOD TO HAVE:
1+ years of experience working with Microsoft server and cloud (Azure and Office 365) technologies.

You may apply through this link: https://forms.gle/WTE8PAkcGMqeZPSb7

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Published at May 11, 2022
Viewed: 2121 times