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Full-time Email Us Mandarin Fraud Investigator

at J-k Network Services in Pasay City
Published at May 14, 2022

Company Profile:
A multinational company and one of the biggest online retail and marketplace for sellers and consumers. It is an online platform for independent authors and later expanded to sell different retail products such as electronic devices, software, and many more.

Position: Mandarin Fraud Investigator
Type of job: Back Office Job
Location: Pasay City
Schedule: Dayshift and Mid shift (2 days off)
Industry: Shared Services
Salary: P80,000- P100,000 Gross Monthly
Work setup: Temporary work from home (While Pandemic)

REQUIREMENTS:
• Bachelor's/College Degree graduates ; Open for Undergrad
• Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise, and accurate written responses
• Open to candidates with no work experience
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Excellent problem-solving skills.
• With working experience in a related field is an advantage.

JOB DESCRIPTIONS
• Investigate suspicious activity and behavior that could pose a risk to customers, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain site quality by enforcing policy and guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.

RECRUITMENT PROCESS:

• Mandarin Assessment
• Initial Interview with HR
• Online Interview with Hiring Manager and Client
• Language Assessment
• Job Offer

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