Czech It Operations Specialist

at J-k Network Services in Manila
Published at May 14, 2022

Company Profile: This is one of the biggest and most well-known contact center in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position: Czech IT Operations Specialist
Industry: BPO Company
Location: Negotiable
Salary: Metro Manila
Schedule: Shifting Schedule
Work Set-up: Temporary Work from Home setup


Benefits:
• Sick Leave
• Vacation Leave
• Free Visa Processing
• Healthcare Insurance (HMO) & Life Insurance coverage from Day 1 of Employment
• Allowances
• Night Differential
• Retirement Plan
• 13th Month Pay
• Government mandated Benefits
• Temporary work from home setup


Requirements:
• Preferably Bachelor Degree Holder
• Open for native Czech speakers and to Filipino fluent in Czech and English
• Background in Technical Support, Support Engineering, and Java is a plus
• Technical knowledge and background is a plus
• Java, Nodejs, and JSON languages is a big advantage

Responsibilities:
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
• Maintaining high customer satisfaction ratings and service level agreements
• May complete and resolve non-call customer contact requests received by mail, web or email.
• Performs customer request/problem identification and follows defined procedures to resolve correctly.




Recruitment Process:
• Resume screening
• HR interview
• Language assessment
• Project Manager’s Interview
• Final Interview
• Job Offer

HOW TO APPLY:
• Register now on our website to be updated with our Bilingual Job Openings: https://jknetwork-jobs.com/register
• Send your resume to: jkeuro.openings@gmail.com

Contact us for more inquiries:
Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
Sun/Smart: (+63) 969-321-0130
Skype: jkrecruit
Look for: Ms. Chloe

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Published at May 14, 2022
Viewed: 3174 times