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Full-time Email Us Application Analyst - Entry Level

at Eclaro Philippines in Commonwealth, Quezon City
Published at Jul 18, 2022

Job Description:
The Application Analyst is responsible for providing resolution to our customer issues that come in via phone call or email that cannot be resolved on the first pass.

Responsibilities:
Identifying Issue Trends: The Application Analyst is the first person to identify an issue once it's been validated as a true issue. They are responsible for troubleshooting if an issue is a reoccurring issue or an isolated issue.
Working interdepartmentally: Depending on the type of issue, the Application Analyst may need to work with EDI on file transmission, configuration consultants, Account Managers, to help resolve reported issues.
Problem Solving : The Application Analyst should be able to analyze issues accurately to create a logical and effective course of action for issue resolution.
Communication : The Application Analyst should be able to effectively communicate root cause analysis to appropriate audience whether it be internally or with a client.

Experience and Skills:
Bachelor's Degree
Excellent multi-tasking skills required to carry out multiple cases at one time
Team player with strong analytical, problem solving, and communication skill
Great organizational skills and detail oriented

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Published at Jul 18, 2022
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