Email & Chat Support • Tech Account • 100% Non-voice

at Transec Bpo Solutions Inc. in Metro Manila
Published at Jul 22, 2022

WHY JOIN OUR TRANSEC TEAM?
• Great working environment with real work-life balance
• Fixed working schedule
• Health card & life insurance coverage

Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.
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ESSENTIAL JOB FUNCTIONS
• Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
• Oversee the dedicated voicemail for the concierge to process its incoming requests.
• Will perform very minimal basic designing using Photoshop.
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SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field; IT-related course is preferred.
• Minimum of 1-year international BPO experience supporting a technical account.
• Required experience in handling an account using chat and/or email channels.
• Knowledge in HTML, CSS, and Photoshop is a huge plus.
• Must have excellent writing skills in English and good speaking skills in English.
• Tech savvy with strong interest in learning new technology applications.
• Willing to work on a night shift
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Send your updated resume to careers@transecbpo.com

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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Published at Jul 22, 2022
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