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Full-time Email Us Mandarin Online Seller Support | Open For Undergraduates | Pasay

at J-k Network Services in Metro Manila
Published at Jul 27, 2022

Company Profile:
One of the biggest and most used online marketplaces in the whole world that sell different products.

Position: Mandarin Online Seller Support
Location: Pasay City
Salary: Php 80,000- Php 100,000
Industry: Shared Services Company/Biggest Online Marketplace
Schedule: Dayshift and Mid shift
Work Setup: Working onsite

• Provides prompt and efficient service to Sellers, including the appropriate escalation of Sellers' issues.
• interact with Sellers by phone and email with the objectives of coaching and helping them with account-related topics.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaises with other departments as required to resolve Seller's issues and questions.

• Bachelor's Degree in any courses; Also open for Undergraduates
• Experience in similar BPO outfit or Shared Service setup
• Knowledge of Outlook, Word, and Excel or similar desktop applications.
• Good Communications skills in Mandarin and English – Written & Verbal
• Self-disciplined, diligent, proactive, and detail-oriented impacting time management and organizational skills.
• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Recruitment Process: (ALL ARE DONE THRU ONLINE)
• Language assessment (computer and essay writing in mandarin)
• Phone interview with HR
• Final interview with Local Chinese
• Job offer and contract signing

For more inquiries, you may contact us through:
Contact No: 09173163761
Skype: live:mandarinjobs
Please look for Aizy

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