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Full-time Email Us Now Hiring | Q.a. Lead | 15% Night Differential

at Visaya Kpo in Metro Manila
Published at Nov 17, 2022

We are #Hiring for Q.A. Lead! (HYBRID WORK SETUP)

Qualification:
- Can work under pressure and excellent in problem-solving and critical thinking skills
- Excellent written and oral communication skills
- Team player and can meet specific deadlines and has presentation skills
- Proficient in MS Office and Libre Office applications
- Extraordinary quality assurance monitoring and reporting ability
- Able to evaluate correct process and procedures and recommend improvements as necessary
- Candidate must possess at least a College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Finance/Accountancy/Banking, Business Studies/Administration/Management, Others or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.

Job Description:
- Monitor and evaluate calls based on Client specific criteria.
- Facilitate calibration with Client, and team leaders
- Supervise the QA Team when QA Lead is not around.
- Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
- Answer Operations questions concerning QA guidelines and policies.
- Send out Red Flag/Fatal Error Audits to Upper Management.
- Participate on calibration sessions with Operations, Training, and internal quality members off site.
- Provides operations with daily and weekly highlights on quality and performance trends.

Enjoy the ff. Perks and Benefits:
- 15% Night Differential
- HMO Benefits after 30 days + Add Up to 2 Dependents
- Retirement Benefits
- 24 Leave Credits per year, Convertible to Cash
- Wholistic Employee Wellness Program

Send your resume to: thirdcacapit18@gmail.com

Follow us on Tiktok and Instagram for recruitment and other updates!
Instagram: @visaya_kpo
Tiktok: @visayakpo
#visayakpo
#thrivetogether
#urgenthiring
#qalead
#jobopportunities2022

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