Q.a. Analyst | Urgent Hiring | Hybrid Work Setup
at
Visaya Kpo
in Metro Manila
Published at Nov 17, 2022
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
Qualification:
- Can work under pressure and excellent in problem-solving and critical thinking skills
- Excellent written and oral communication skills
- Team player and can meet specific deadlines and has presentation skills
- Proficient in MS Office and Libre Office applications
- Extraordinary quality assurance monitoring and reporting ability
- Able to evaluate correct process and procedures and recommend improvements as necessary
- Candidate must possess at least a College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Finance/Accountancy/Banking, Business Studies/Administration/Management, Others or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
Job Description:
- Monitor and evaluate calls based on Client specific criteria.
- Facilitate calibration with Client, and team leaders
- Supervise the QA Team when QA Lead is not around.
- Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
- Answer Operations questions concerning QA guidelines and policies.
- Send out Red Flag/Fatal Error Audits to Upper Management.
- Participate on calibration sessions with Operations, Training, and internal quality members off site.
- Provides operations with daily and weekly highlights on quality and performance trends.
Enjoy the ff. Perks and Benefits:
- 15% Night Differential
- HMO Benefits after 30 days + Add Up to 2 Dependents
- Retirement Benefits
- 24 Leave Credits per year, Convertible to Cash
- Wholistic Employee Wellness Program
Send your resume to: thirdcacapit18@gmail.com
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Published at Nov 17, 2022
Viewed: 2142 times
Viewed: 2142 times
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