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Full-time Email Us Jr Helpdesk Support

at Visaya Knowledge Process Outsourcing Corporation in Metro Manila
Published at Nov 24, 2022

Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Qualifications:

At least 1- 2 years of work experience in IT Service Desk/ Tech Support process providing remote support for Laptops/Desktops/LAN issues
Experience of working wthin a busy IT Service Desk environment,showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Knowledgeable in Desktop Troubleshooting, Networking, Hardware/Software
Knowledge of Software, antivirus and peripherals installations
Excellent verbal and written communication skills

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