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Full-time Email Us Team Lead

at Visaya Knowledge Process Outsourcing Corporation in Metro Manila
Published at Nov 24, 2022

We're #hiring for Team Leader!

Responsibilities:
- Support Associates with their questions and inquiries
- Conduct refreshers and cascade updates to Associates
- Facilitates day-to-day team performance monitoring
- Assist in developing key behavior for performance within team span through coaching and feedback
- Engage and recognize team members’ performance

Qualifications:
- Vocational/Short Course Certificate/Bachelor’s Degree holder
- At least 2 years of experience in Inbound/Outbound campaigns in a BPO setting
- Competent collaboration skills
- Competent writing and oral communication skills (American or neutral accent)
- Able to multi-task and manage stress effectively
- Strong proficiency in Windows OS, Microsoft Office applications, and CRM

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