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Full-time Email Us Qa Lead

at Visaya Knowledge Process Outsourcing Corporation in Ortigas Pasig City
Published at Dec 13, 2022

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Responsibilities:


Monitor and evaluate calls based on Client specific criteria.
Facilitate calibration with Client, and team leaders
Supervise the QA Team
Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
Answer Operations questions concerning QA guidelines and policies.
Send out Red Flag/Fatal Error Audits to Upper Management.
Participate on calibration sessions with Operations, Training, and internal quality members off site.
Provides operations with daily and weekly highlights on quality and performance trends.


Qualifications:


At least 2 yrs of relevant experience in a BPO industry
Familiar with multiple LOBs/responsibilities
Strong Excel working knowledge
Can work under pressure and excellent in problem-solving and critical thinking skills
Excellent written and oral communication skills
Team player and can meet specific deadlines and has presentation skills

Enjoy the ff. Perks and Benefits:

- 15% Night Differential

- HMO Benefits after 30 days + Add Up to 2 Dependents

- Retirement Benefits

- 24 Leave Credits per year, Convertible to Cash

- Wholistic Employee Wellness Program

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Published at Dec 13, 2022
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