Hiring For: Product Support Specialist

at Dadiangas Philippine Champion Ind., Inc. (Anywhere)
Published at Mar 02, 2023

Job Description:

Available locations for a permanent job placement: Antipolo City, Talisay City, General Santos City

Product lines: General Servicing Equipment,Tools, Tires, Tubes, Flaps,Undercarriage

Overview:

We are looking for an independent and pro-active candidate who will be providing product support in the pre-sale, sale, and post-sale processes, with the goal of continually ensuring the product’s top performance,thereby delivering customer satisfaction resulting to maximizing customer retention and market expansion.

Job Responsibilities:

• Pre-sale product inspection and testing.
• Pre-sale product assembly, as needed.
• Manage and implement on-site installation, repair, maintenance, and test tasks.
• Ensure proper turnover of product.
• Facilitate technical training for handlers of product to ensure proper use or application.
• Provide service and customer support during field visits or dispatches.
• Diagnosing possible technical problems, determining and implementing proper solutions.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers.
• Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
• Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
• Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.

Requirements:

• Holder of a technical degree or certification
• At least 2 years of proven work experience in the field or similar.
• Computer literate, especially in using MS Office Applications (Word, Excel, PowerPoint)
• Excellent time-management skills.
• Ability to work with flexible shifts and in actual field (construction, ports,and mining sites)
• Willing to travel.
• Willing to travel abroad for meetings,conferences, trainings, and seminars, as applicable.
• Familiarity of product lines as enumerated above.
• Good communication skills.
• Legible handwriting
• With a valid code 2 Driver’s License with an impeccable driving ability and record.

Send the following to career@philchamp.com

Needed:
Application Letter, Biodata, Resume, Transcript of Records and COE as applicable