Car Rental | Voice/non Voice For Bpo

at Neksjob Corporation in Car
Published at May 12, 2023

Car Rental | Voice/Non Voice for BPO
Salary Package: PHP18500/month
Location: Baguio City
Job Description:
We are seeking energetic and customer-focused individuals to join our team as Voice/Non-Voice Support for Car Rental BPO services. The role involves providing exceptional customer service to clients via phone, email or chat. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for delivering an exceptional customer experience.
Responsibilities:
Provide prompt, courteous, and efficient customer service to clients through phone, email, or chat.
Respond to customer inquiries and resolve issues related to car rentals, including booking, changes, cancellations, and billing.
Provide accurate and timely information to customers regarding rental policies, rates, and availability.
Assist customers in selecting the appropriate rental vehicle based on their needs.
Process rental transactions, including reservations, rental agreements, and payments.
Work with rental vendors to ensure timely and efficient delivery and pickup of vehicles.
Document all customer interactions and transactions accurately in the system.
Meet or exceed performance metrics related to customer satisfaction, productivity, and quality.

High school diploma or equivalent required; college degree preferred.
Prior customer service experience, preferably in a call center environment.
Excellent verbal and written communication skills in English.
Ability to handle high volume of customer inquiries while maintaining a positive attitude.
Proficiency in computer skills, including the ability to navigate multiple applications and windows.
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of car rental industry and related policies and procedures is preferred.
Prior experience with CRMs and other customer service software is preferred.

Interested applicants may send their updated resume to rosario@neksjob.com
Email Subject: Car Rental - Baguio

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Published at May 12, 2023
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