Customer Service Representative

at Metacom Business Process Outsourcing Solutions in Metro Manila
Published at May 14, 2023

We are hiring Customer Service Representative on our Quezon City Site!

Job Responsibilities:

-Answering incoming calls from customers and providing accurate information and assistance.
-Following established call center procedures and protocols to handle customer inquiries, complaints, and requests.
-Escalating complex issues to higher-level support teams or supervisors as needed.
-Documenting all customer interactions, including complaints, inquiries, and feedback, in the call center database.
-Maintaining a professional and courteous demeanor while interacting with customers over the phone.
-Adhering to call center metrics and goals, such as call quality, average handling time, and customer satisfaction.
-Keeping up-to-date with changes in products, services, and policies to provide accurate information to customers.

Qualifications:

-Has at least 6 months of BPO experience
-At least 2nd yr College Undergraduate
-College Graduates without bpo experience
-Excellent phone etiquette and excellent verbal, written, and interpersonal skills
-Ability to multi-task, organize and prioritize work
-Good to Excellent English Communication Skills
-Fully Vaccinated

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Published at May 14, 2023
Viewed: 1126 times