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Full-time Email Us Customer Service Representative

at Metacom Business Process Outsourcing Solutions in Metro Manila
Published at May 14, 2023

We are hiring Customer Service Representative on our Quezon City Site!

Job Responsibilities:

-Answering incoming calls from customers and providing accurate information and assistance.
-Following established call center procedures and protocols to handle customer inquiries, complaints, and requests.
-Escalating complex issues to higher-level support teams or supervisors as needed.
-Documenting all customer interactions, including complaints, inquiries, and feedback, in the call center database.
-Maintaining a professional and courteous demeanor while interacting with customers over the phone.
-Adhering to call center metrics and goals, such as call quality, average handling time, and customer satisfaction.
-Keeping up-to-date with changes in products, services, and policies to provide accurate information to customers.


-Has at least 6 months of BPO experience
-At least 2nd yr College Undergraduate
-College Graduates without bpo experience
-Excellent phone etiquette and excellent verbal, written, and interpersonal skills
-Ability to multi-task, organize and prioritize work
-Good to Excellent English Communication Skills
-Fully Vaccinated

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