Urgent: Call Center Agent (csr/tsr/nonvoice) | Dayshift/nighshift (s)

at Orbit Teleservices in Central Visayas
Published at May 26, 2023

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.

Responsibilities:

Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

Filipino Citizen, or hold relevant residence status
18 years old and above
High school diploma or equivalent; further education or relevant certifications will be a plus.
Excellent verbal and written communication skills. Preferred language: English.
Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have:

Proven customer service experience, preferably in a call center or customer support environment.

Further details will be discussed during the interview. Interested applicants may send their resume/CV/Portfolio to shaira.opelario@orbit-teleservices.com with ‘BPO’ as a subject.

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Published at May 26, 2023
Viewed: 1142 times