Quality Auditing Associate Manager
at
Neksjob Philippines
(Anywhere)
Published at Nov 10, 2023
Quality Auditing Associate Manager
Quezon City | Hybrid Set up
Duties/Responsibilities
• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish a quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.
Requirements:
- Minimum 7 years of BPO QA experience (5 years supervisory experience)
- Open to bachelor's degree holder and undergraduates
- Strong critical thinking and problem-solving skills
Quezon City | Hybrid Set up
Duties/Responsibilities
• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish a quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.
Requirements:
- Minimum 7 years of BPO QA experience (5 years supervisory experience)
- Open to bachelor's degree holder and undergraduates
- Strong critical thinking and problem-solving skills
Sharing is Caring
We know that resume is a must to apply for a job. If you don't have one or yours is already obsolete. HireMe.ph gives you free editable resume templates here.Recent jobs at Neksjob Philippines
Senior Full Stack Application Developer - .net at Neksjob Philippines, Anywhere
Dec 06, 2023
Business System Analyst at Neksjob Philippines, Anywhere
Dec 06, 2023
Total Rewards Associate Manager at Neksjob Philippines in Mandaluyong
Dec 05, 2023
Travel Specialist - Corporate at Neksjob Philippines in Metro Manila
Dec 05, 2023
Corporate Travel Specialist ( Mandaluyong ) at Neksjob Philippines in Metro Manila
Dec 05, 2023
Published at Nov 10, 2023
Viewed: 159 times
Viewed: 159 times
|
|
|
|
|