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Home-based Email Us Quality Auditing Associate Manager -ac15

at Neksjob Philippines in Quezon City
Published at Nov 13, 2023

• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish a quality governance process with Clients and operations to ensure effective communication and organization, including change management, tools enhancement, and process changes.
• Drive investigation of susceptible issues affecting the Client, working with different teams to understand why and what happened
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.


Bachelor's degree in a relevant field.
7+ years of experience in Quality Assurance within the BPO industry
5+ years of Supervisory experience
Proven leadership and team management skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Knowledge of industry standards, regulations, and best practices.
If you have specific details you'd like to include or modify based on your unique situation, feel free to customize this job description accordingly.

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Published at Nov 13, 2023
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