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Full-time Email Us Technical Support Representative

at Metacom in Metro Manila
Published at Mar 18, 2024

Technical Support Representative:
● Tech Support Representative troubleshoot customer tech problems. They resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like.
● Answering customer questions to learn about their situation.
● Asking questions to get a better idea of what might be wrong.
● Diagnosing and providing clear advice on what the user can do to solve their problem.
● Maintaining composure and a positive attitude during difficult situations.
● Knowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance.

Qualifications:

  • With or without BPO Experience
  • At least High School Graduate (Old curriculum) / ALS Graduate/ College Graduate
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Interested applicants may click the Apply Now button!


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Published at Mar 18, 2024
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