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Full-time Email Us Service Delivery Manager Noc Mandaluyong Opening 2024

at Aickman&greene (Anywhere)
Published at Mar 21, 2024

Job Scope:
Responsible for managing and coordinating the work efforts of a Operations Support team.
• Ensure professional and courteous support to external and internal customers.
• Schedules staff to adequately handle work volume at any point in time.
• Monitor progress and number of calls/ticket activities.
• Keep management informed of schedules, priorities, and problems.
• Coordinate technical support activities with other internal functions.
• Manages personnel activities of staff (i.e., hires, trains, appraises, tracks and documents employee time
and productivity, rewards, motivates, and disciplinary actions as necessary).
• Participates in planning of customer support procedures and product development.
• Monitors progress of departmental and company objectives and goals.
• Coordinates major projects.
• Usually reports to the Group Manager or Director of Operations.
• Usually requires a minimum of seven years of experience in a customer or technical support environment
with one year of leadership responsibility.
Directly supervises the Operations support team in the Manila office.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving

• Bachelor’s degree or equivalent training
• Generally, requires a minimum of 8 years’ experience in a related discipline and/or minimum of 3 years of
• supervisory experience.
• Excellent management skills with ability to assign and monitor work.
• Excellent interpersonal skills.
• Excellent time management, communications, decision making presentation, human relations, and
organization skills. Excellent knowledge of all technical support areas.
• Preferred knowledge/Certifications:
• PC Literacy (E-mail, MS Office Suite)
• Telecommunications/Electronics Certificate
• Excellent customer service & communication skills
• Must demonstrate the ability to communicate (written and verbal) in a clear, positive and professional
manner with a high level of English proficiency.
• Good typing skills/ be able to exhibit proper use of grammar with minimum errors.
Skilled team leader providing regular direct coaching and feedback to team.
• Ability to develop and report KPI’s.
• Strong work ethic
• Strong customer service ethos
• Highly motivated self-starter, able to work on initiative with minimum supervision and committed to self-
• Good team player
• Well-organized, excellent attention to detail, high level of accuracy, strong analytical skills
• Strong sense of confidentiality
• Good command of both spoken and written English
• Proficient with MS Word, Excel, PowerPoint, Outlook
• Willing to work onsite.
• Willing to work in Mandaluyong City
• Willing to work on a permanent night shift.
• Can start ASAP

If you have the skills and experience, feel free to send your resume to:

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Published at Mar 21, 2024
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