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Full-time Email Us Regulatory Compliance Manager ( J15 )

at Neksjob Philippines in Metro Manila
Published at Apr 02, 2024

Responsibilities:

Manage and Develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)

Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise

Manage to Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
Participate in solution design processes.
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.

Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
• Manage supply and demand, service quality and processes to meet delivery expectations

OTHERS:

Project Shift Schedule: Morning Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:
Standard Delivery Ops Manager role, no domain
- 8 to 12 years of work experience; with 5 to 10 years supervisory experience
- Preferred financial background

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