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Full-time Email Us Business Transformation Senior Manager

at Neksjob Philippines in Metro Manila
Published at Apr 02, 2024

Business Transformation Senior Manager
Taguig City, Metro Manila
Hybrid Work Set up
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3


RESPONSIBILITIES:

- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities

SKILL AND QUALIFICATIONS:

- Local Preferred - Open to Non-Local
- Black Belt Trained or Certified with relevant experience in AI and RPA
- 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
- At least 10 years of experience in leadership position


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