Business Transformation Senior Manager
at
Neksjob Philippines
in Metro Manila
Published at Apr 02, 2024
Business Transformation Senior Manager
Taguig City, Metro Manila
Hybrid Work Set up
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
SKILL AND QUALIFICATIONS:
- Local Preferred - Open to Non-Local
- Black Belt Trained or Certified with relevant experience in AI and RPA
- 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
- At least 10 years of experience in leadership position
Taguig City, Metro Manila
Hybrid Work Set up
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
SKILL AND QUALIFICATIONS:
- Local Preferred - Open to Non-Local
- Black Belt Trained or Certified with relevant experience in AI and RPA
- 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
- At least 10 years of experience in leadership position
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