Philippine Jobs


Sharing is Caring

Full-time Email Us Genesys Consultant | Mgmt Consulting

at Neksjob Philippines in Metro Manila
Published at Apr 22, 2024

Genesys Consultant | Mgmt Consulting
Taguig City, Metro Manila

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will

• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects
• Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.)
• Deploy thorough understanding of Genesys Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc.

Qualifications:
- Engineering Degree or MBA from a tier 1 institute
- Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools.

Sharing is Caring

We know that resume is a must to apply for a job. If you don't have one or yours is already obsolete. HireMe.ph gives you free editable resume templates here.


Recent jobs at Neksjob Philippines
Full-time Service Delivery Ops Lead Manager at Neksjob Philippines in Metro Manila May 02, 2024
Full-time Consulting Manager - Digital Engineering Research & Development at Neksjob Philippines in Taguig May 02, 2024
Full-time Application Developer (java) at Neksjob Philippines, Anywhere May 02, 2024
Home-based Hiring Fulltime Sales Performance & Analysis Support For Gm Technology at Neksjob Philippines in Mandaluyong May 02, 2024
Full-time Hiring Fulltime Marketing Transformation Ui/ux Consultant at Neksjob Philippines in Metro Manila May 02, 2024

« Go back to category
Is this job ad fake? Report it!   
Published at Apr 22, 2024
Viewed: 84 times

Sharing is Caring