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Full-time Email Us Marketing Operations Manager

at Career Hunter Requirement Solutions in Metro Manila
Published at Apr 13, 2016

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GET A JOB HERE!APPLY NOW
WE ARE NOW IN NEED OF MARKETING OPERATIONS MANAGER
Salary: Competitive/Negotiable
Work Location: Metro Manila
Work shift: Rotating Shift
Start Date: ASAP
Nature of Industry: BPO

RESPONSIBILITIES

• Ensure noiseless operations and delivery of projects
• Have a clear operations strategy and approach
• Manage a governance framework across the process
• Build and maintain good relationship with client governance
• Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress
• Be accountable for the delivery of business results by the team
• Manage reporting and metrics of project/program progression
• Track and maintain appropriate management reports/scorecards that articulate financial results and highlight inefficiencies
• Develop and improve operational processes
• Drive and implement continuous improvement and optimization programs for operational processes
• Decrease cost-to-serve through execution of cost initiatives
• Assigns responsibilities to the team to effectively take advantage of available skills and address development needs.
• Recognizes and rewards individual and team accomplishments.
• Supports team's and organization's decisions regardless of own position.
• Quickly identifies or isolates the root causes of issues or problems.
• Reprioritizes work or reallocates resources to respond to changing needs.
• Puts together clear, logical argument that addresses key issues.
•
• Develop MOS for the process and set overall direction for the team
• Understand, meet and monitor stakeholder expectations, and take corrective
• action to address gaps
• Monitor the delivery of business results and client value creation
• Identify and highlight operational risks proactively
• Manage Business Operations delivery risks and mitigation
• Address concerns and escalations – Internal and External (Client)
• Manage resources dedicated to the Business Operations environment
• Ensure leadership roles are identified and succession plans are in place
• for each key role
• Ensure appropriate communications plans are in place at the program level
• Managing regular people connects to ensure employee satisfaction and leading projects for the same.
• May participate in/lead special projects as needed
• May support organization transformation and communication efforts as needed
SKILLS AND QUALIFICATIONS
Post Graduate – MBA in Operations/Business Management/Marketing preferred
Experience of managing Digital Marketing Operations (Important)
Experience handling international clients and multiple stakeholders both internal and external
Excellent Communication and Interpersonal Skills required
Should have managed international clientele
Total experience: 12+ years. Of this at least 5 years of BPO experience.
Minimum of 8 years of managerial experience with a span of control of at least 50 people.
Should have virtually worked with global teams.

BENEFITS

Join the world’s leading organization offering management consulting, technology and outsourcing services. Working with clients in more than 120 countries collaborating with them so they can achieve the business goals. A company that will build extraordinary career and play a key role in transforming organizations and communities around the world!

· Enjoy competitive monthly salary
· Monthly Allowance.
· Enjoy health card for you and your love ones
· Enjoy work life balance thru your leave benefits
· Enjoy government mandated benefits
· Salary Increase depending on performance
· Enjoy company events
· Training for professional development
· This is a proby to regular employment

Interested applicants must submit their most updated CV via alyssa.panaguiton@chrsglobal.com and indicate in the email subject line "APPLICATION FOR MARKETING OPERATIONS MANAGER



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Published at Apr 13, 2016
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