The After Sales Supervisor is responsible for managing the after-sales team to ensure exceptional customer service and support. This role focuses on maintaining customer satisfaction, addressing concerns, and promoting product knowledge to enhance the overall customer experience.

The key responsibilities will be :

1. Supervise and train the after-sales support team.
2. Oversee the resolution of customer inquiries and complaints promptly and effectively.
3. Ensure team members are knowledgeable about products and services to assist customers accurately.
4. Develop and implement customer service protocols to enhance service delivery.
5. Monitor and analyze customer feedback and service metrics.
6. Identify trends and areas for improvement in after-sales processes.
7. Prepare reports for management on customer satisfaction and team performance.
8. Collaborate with other departments (e.g., sales, product development) to address product issues and enhance service quality.
9. Implement new strategies and processes to improve the customer experience and increase retention.
10. Develop training materials and programs for new and existing staff.
11. Stay updated on industry best practices and product knowledge to train the team effectively.
12. Build and maintain relationships with key customers to ensure their needs are met.
13. Encourage customer feedback to refine service offerings and address any concerns.

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field is preferred.
• 3-5 years of experience in customer service or after-sales support, with at least 1-2 years in a supervisory or management role.
• Experience in the relevant industry is a plus.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Strong analytical skills to interpret data and make informed decisions.
• Problem-solving mindset with a focus on customer satisfaction.
• Customer-oriented with a passion for service excellence.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Adaptability and willingness to learn and implement new strategies.

About GAC AION PHILIPPINES

AION is a leader in global sustainable mobility, known for its innovative electric vehicles. As part of the GAC Group, one of China's top automobile manufacturers, AION is at the forefront of the EV industry, establishing high standards for quality and safety.