The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

- Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

- Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

- Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

- Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

- Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

- Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

• At least two (2) years in a corporate role within the BPO industry
• At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.
• Bachelor’s Degree preferred
• Strong Communication and Interpersonal Skills
• Strong Organizing Skills
• Exposed to Adult Learning Principles and Practices
• Advanced Instructional Design Skills
• Advanced Report-Writing Capability and Data Storytelling
• Basic Facilitation and Presentation Abilities
• Adaptability and Flexibility
• Patient and Enthusiastic
• Resilient and Open to Learning
• Reliable and Professional
• Must be willing to work onsite in Ortigas, Pasig City.