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Customer Service Representative

at Likha Careers
Published June 20, 2024
Expires July 5, 2024
Location Bacolod, Philippines
Category Others  
Job Type Full-time  


About the Job:
Ready to kickstart your career in customer service? Embrace the opportunity to step into the role of a Customer Service Representative, where you'll engage in enriching customer interactions. Utilize your natural charm and meticulous attention to detail to curate unforgettable experiences. We're in search of dynamic individuals—whether you're a recent college graduate, a high school senior graduate embarking on your career journey, or someone with experience in BPO—who revel in providing outstanding service.

Apply now and experience our streamlined process—get scheduled for an interview right away! Join our client team dedicated to redefining customer care standards. Let's craft extraordinary experiences together! Don't miss this chance to kickstart your career with our client and win exciting prizes!

Scope & Responsibilities:

Customer Service Excellence

  • Deliver exceptional customer service encompassing incoming and outgoing calls, including sales, ensuring accuracy, politeness, and competence.
  • Perform precise and error-free data input into client systems and execute back-office tasks promptly.
  • Adapt to additional responsibilities as business needs evolve.

Engagement & Accountability

  • Embrace constructive feedback from Team Leaders, TQM, and colleagues, actively implementing suggested tools for work improvement.
  • Foster a supportive environment to maintain high motivation among peers.
  • Take full ownership and execute assigned tasks diligently.

Performance & Development:

  • Meet or surpass set targets for various clients/projects as directed by Team Lead.
  • Suggest motivational activities and ideas for continual enhancement.
  • Meet attendance requirements, including scheduled breaks and lunches.
  • Strive for zero justified complaints and undertake self-training via the Intranet.

Quality & Process Enhancement:

  • Understand quality expectations across diverse clients/projects.
  • Enhance work quality daily, integrating new skills with guidance from Team Leaders, TQM, and peers.
  • Actively engage in problem-solving and propose process improvements, adhering to standard practices.

Job requirements

Required Qualifications:

  • At least a Senior High School Graduate.
  • Legally eligible to work.
  • At least 6 months of work experience in customer service or related roles for experienced candidates.
  • No experience required for a fresh graduate.
  • Strong negotiation skills.
  • Proficiency in MS Office programs.
  • Excellent communication skills, both verbal and written.

Preferred Qualifications:

  • Courses related to English communications is an advantage.
  • Demonstrates a positive attitude, especially when dealing with difficult customers.
  • Punctual and reliable.
  • Flexible and adaptable to changes in the work environment or tasks.
  • Shows a long-term commitment to grow within the BPO industry.

About the Client:

Our client prioritizes a "people-first" approach, fostering a culture centered on employee well-being by offering relevant rewards and amenities. They embrace a "Malasakit" culture, emphasizing inclusivity, dignity, and proactive participation in shaping a respectful work environment. As an outsourcing company, they provide customer care, sales, technical support, and collections services through an extensive network.

Be part of the community-focused workforce, dedicated to inclusive growth and excellence!

  • Flexible leave policy including both planned and unplanned days off
  • Comprehensive healthcare coverage
  • Various allowances for meals, transportation, and clothing
  • 24/7 access to teleconsultation services
  • Free consultations with psychologists
  • Convenient access to in-house and online pharmacies
  • Opportunities for educational scholarships
  • Retirement savings plan
  • Rewards program including free meals and medication
  • Incentives for long-term commitment
  • Insurance coverage for accidents and life events
  • Complimentary shuttle service
  • Relocation support available based on distance requirements
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