Scope & Responsibilities:
- Assist customers with issues and concerns related to their use of the product and/or service.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Upsell existing customers on new or enhanced services.

Required Qualifications:

• At least high school diploma or GED.
• Strong computer navigational skills.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor.
• Customer-oriented approach.

Preferred Qualifications:

• Previous customer service experience is a plus.