JOB SUMMARY:

Under the general supervision of the Customer Service – Team Lead, provides effective customer service to everyone who calls into the call center. The Customer Service Representative must project a professional image through phone interaction. Must be able to provide accurate information to callers regarding their statement and payment procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Provides accurate information to callers regarding their statement and payment procedures.
•  Keeps records of customer interactions and transactions, recording details of inquiries as well as actions taken.
• Deals and helps resolves any customer complaints.
• Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.

Qualifications:

• Candidate must possess at least reached second year college.
• Experience in handling Customer Service handling healthcare account.
• Must be willing to work onsite in Ortigas, Pasig City.