We are seeking a dedicated and friendly Customer Service Representative to join our dynamic team in Manila, National Capital Region, Philippines. As a key member of our customer service department, you will play a vital role in ensuring our clients receive exceptional support.

Key Responsibilities

• Responding to customer inquiries and providing accurate information about products and services.
• Resolving customer issues promptly and effectively, using problem-solving skills to address concerns.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Collaborating with team members to identify and escalate issues that require further assistance or more specialized attention.
• Monitoring and managing customer satisfaction metrics to ensure performance targets are met.

Required and preferred qualifications

• High School Diploma or equivalent.
• Good communication skills, both written and verbal, in English.
• Demonstrated problem-solving abilities and a strong sense of empathy.
• Ability to work well in a full-time role with flexibility for various shifts.