Job description

We are now 600+ employees and we are excited to double our headcount for 2024! We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives such as Retention Program, Training and a fun working environment.

Essential Duties & Responsibilities:

• Perform inbound and outbound calling to patients.
• Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
• Perform routine tasks such processing payments with care and attention.
• Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
• Interact with patients and internal departments to ensure proper account handling.
• Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
• Meet or exceed performance objectives including collection and quality assurance goals.
• Ability to maintain weekly/monthly productivity and quality assurance metrics.

Minimum Qualifications & Competencies

• 1 year of experience in a customer service role.
• 1 year of healthcare experience, preferred.
• Demonstrated experience communicating effectively with a customer and simplifying complex billing.
• Demonstrated ability to meet performance objectives
• Must be willing to work onsite in Ortigas

Enjoy the ff. Perks and Benefits:

• 15% Night Differential.
• HMO Benefits after 30 days + Add Up to 2 Dependents.
• Retirement Benefits.
• 24 Leave Credits per year, Convertible to Cash.
• Wholistic Employee Wellness Program