Junior Technical Support
| Published | May 27, 2024 |
| Expires | June 26, 2024 |
| Location | Unit 2211- 2213 Entrata Tower 1 Filinvest Corporate Avenue,, Muntinlupa, Philippines |
| Category | Computer / IT |
| Job Type | Full-time |
Description
Amenable to work in Vertis North, Quezon City
• Can start ASAP
• Has at least 6 months of technical experience
Job Description:
• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.