JOB DETAILS :

COMPANY PROFILE: The company is a global IT, consulting, and BPO Company. It is in the industry for over 80 years delivering quality services to its clients and customers. They are recognized all over the world for their ample range of services, a strong commitment to sustainability, and competitive business citizenship.

Position: Mandarin Technical Support

Company Industry: BPO Company

Work Location: Quezon City

Work Schedule: Dayshift Schedule

Salary: Php 100,000

Work Set Up: Work On-site

REQUIREMENTS OF THE JOB:

✅Filipino who can speak, read, and write in Mandarin

✅Filipino who can speak English (conversational level)

✅College Undergraduates are welcome to apply

✅With at least 6 months to 1 year above IT Service Desk experience

✅Knowledge in Basic troubleshooting and Knowledge in using ServiceNow.

RESPONSIBILITIES OF JOB APPLICATION:

✅Should be able to handle calls, chats & web tickets in English and respective languages (Mandarin)

✅Troubleshoot IT issues reported by end users and resolve the ticket

✅Capture necessary details in the ticket and assign unresolved issues to the next level of support

✅Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool

✅Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage

RECRUITMENT PROCESS: (ONLINE INTERVIEW)

✅Paper Screening    ✅Recruitment Interview    ✅Operations Interview

✅Mandarin Language Assessment    ✅Job Offer