Responsibilities:

• The customer service support representative is responsible for the following tasks:- Perform outbound physician office/facilities scheduling to retrieve medical records for various purposes such as Medical Record Review and Medical Abstraction.
• Take in calls, resolve/assist concerns; transfer calls if needed.

Qualifications:

• At least 2 Years in College
• At least 6 months of experience in Inbound/Outbound/Customer Service/Back Office in a BPO setting
• Excellent communication skills
• Customer service knowledge
• Must be willing to work onsite in Bacolod