Essential Duties & Responsibilities:

• Perform inbound and outbound calling to patients.
• Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
• Perform routine tasks such processing payments with care and attention.
• Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
• Interact with patients and internal departments to ensure proper account handling.
• Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
• Meet or exceed performance objectives including collection and quality assurance goals.
• Ability to maintain weekly/monthly productivity and quality assurance metrics.

Minimum Qualifications & Competencies

• 1 year of experience in a customer service role.
• 1 year of healthcare experience, preferred.
• Demonstrated experience communicating effectively with a customer and simplifying complex billing.
• Demonstrated ability to meet performance objectives
• Must be willing to work onsite in Ortigas