Responsible for coordinating between associated departments to ensure timely and unhampered transportation of shipments. The job involves forecasting, reporting, and staying on top of all delivery schedules, as well as all factors affecting the efficiency of deliveries.

What you’ll be doing (DUTIES & RESPONSIBILITIES)

• Liaise between internal customer success, operations team, logistics arm, and customers

• Tracks, traces, and updates the shipment arrival and clearance statuses to ensure prompt release of shipment

• Booking of trucks once gatepass is received

• Provide accurate booking details to operations team and customer success

• Communicate delivery schedule to customers ahead of time in order to make necessary preparations

• Ensure smooth coordination with customers and timely delivery of each shipment

• Maintain accurate and proper documentation of deliveries and associated details in freight system

• Responsible for acquiring news, updates, and insights from Port, Customs, and other related agencies

• Prepare and submit accurate daily/monthly reports required by management and customers

• Continually seek to innovate operations

• Perform other duties assigned by the Supervisor in fulfilling the effectiveness of the position

What skills & experience you’ll bring to us (QUALIFICATIONS)

• Bachelor’s Degree in BS Customs Administration or supply chain related field

• Professional written and verbal English communication skills are required

• At least (3) year working experience in Logistics (Import and Export)

• Highly knowledgeable on Customs processes and laws
• Experience with Customs is an advantage.

• Proficiency in computer and other productivity tools

• Strong sense of responsibility and urgency; ability to work independently under minimal supervision

• Client oriented, strong interpersonal skills, and a positive attitude dealing with people

• Strong team player who can manage multiple stakeholders

• Excellent time, organizational, and self-management skills

• Quick-thinking, keen to details, with excellent crisis management skills

• Proactive and adaptable to changing work environments