Mandarin Customer Order Fulfillment

at J-k Network Services in Metro Manila
Published at Nov 02, 2022

JOB DETAILS:
Company Profile:
One of the multinational manufacturing companies that produce cleaning supplies and other chemical consumables.

Position: Mandarin Customer Order Fulfillment
Salary: Php 69,000-Php 70,000
Industry: Shared Services
Schedule: Dayshift Schedule
Location: Makati City
Work Set-up: Work Onsite

Responsibilities:
• Proactive order management and anticipating and solving issues relating to customer orders via email and calls
• Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Collaborates with the E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist the local country inefficient management of its business

Requirements:
• Can speak, read and write in Mandarin and English.
• Bachelor’s Degree graduate.
• System: SAP and Excel (Basic to Intermediate) preferably
• Able to multitask and work under pressure with strong attention to details
• Able to work on his own initiative and prioritize tasks
• Values operating in a collaborative and cooperative environment.
• Demonstrates flexibility and adaptability to changes

Recruitment Process:
• Paper Screening
• Initial Interview with the HR
• 2-Competency-based interview
• Hiring Manager and Language Assessment
• Job Offer

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Published at Nov 02, 2022
Viewed: 1922 times